Platform Upgrade
The VodaPay platform is getting an upgrade! Here's what you need to know:
1. Merchant Portal
The Merchant Portal login experience has been redesigned. You can now log in using:
- Your VPS number
- Your cell phone number
After entering your credentials, an OTP verification will be required.
If multiple businesses are linked to your phone number, you will have the option to select from a list which one you wish to access.
2. Refunds
Transactions processed before the upgrade will need to be refunded via store credit, EFT or cash.
3. Monthly statements
You may receive two statements in the first month of the upgrade. Previously, monthly statements were sent via email from: noreply@trvfs.vodacom.co.za
Following the upgrade, statements will now come from: vfsbusops@vfs.vodacom.co.za
4. Customer Impact
The payment page has been refreshed for a more seamless experience. Security and core functionality remain unchanged.